Winb Privacy Policy — How Your Information Is Protected
Last Updated: January 2025
Winb places the highest importance on the privacy of Bangladeshi users. This policy clearly explains how your information is collected, used, stored, and protected. By using the platform, you agree to this policy.
What Information We Collect & Why
Registration & Identity Information
When creating an account, we collect your name, email, mobile number, and date of birth. National ID or passport information may be requested for age verification and identity confirmation. This information is used to keep your account secure and to meet legal requirements. Registration by users under 18 years of age is strictly prohibited under applicable laws in Bangladesh. Your identity information is never sold to third parties.
Transaction & Financial Information
Payment information required for deposits and withdrawals is collected. Transaction details via bKash, Nagad, or other mobile banking methods are securely encrypted and stored. This information is used to prevent financial fraud and ensure secure payments. Full card numbers or bank PINs are never stored. Transaction records are retained for a specified period in accordance with legal obligations.
Device & Browsing Information
When you use our platform, your device type, operating system, browser, IP address, and session time are automatically recorded. This information is used to monitor platform security and detect unauthorized access. By analyzing your usage patterns, we improve the quality and performance of the platform. Cookies are used to keep login sessions convenient and to remember your preferences. You can manage cookies through your browser settings, though some features may be limited as a result.
Data Sharing & Third Parties
Winb never sells or transfers your personal information to third parties for marketing purposes. Limited information may be shared with trusted payment gateway partners for payment processing. Information may be provided in compliance with legal orders from law enforcement agencies or directives from the Government of Bangladesh. Any third-party partners operate under strict confidentiality agreements. No personal information will be disclosed without the user's consent.
Data Protection & Security Measures
SSL encryption, firewalls, and regular security audits are conducted to protect your information. Automatic alerts are sent if there is an unauthorized access attempt on your account. Passwords are always stored in hashed form and are never kept in plain readable format. You can further strengthen your account security by enabling two-factor authentication. Our security team monitors systems around the clock to quickly address any threats.
Your Rights & Controls
You can view, correct, or request deletion of your stored information at any time. To close your account, contact customer support and we will complete the process within the specified timeframe. Some information may need to be retained for a certain period due to legal obligations. You can unsubscribe from marketing emails or notifications at any time. Contact us directly for any complaints or questions regarding your information.